Frequently Asked Questions

 

 
IMU

Essential Visuals

Buy at Pangolin

Essential Media


IMU


Q. What can IMU do for me?

The Essential Visuals plug-in works in conjunction with Pangolin’s Interactive Messaging Unlimited (IMU) software. IMU is a powerful, easy to use, text message software similar to many email programs. It allows users to run text to screen chat, SMS voting, bulk SMS, text to win, and a variety of other popular text message applications. Text messages are fed to Virtual DJ through the IMU software, and in addition, IMU features a sophisticated word filter, to ensure the displayed messages are appropriate. Using the IMU software, users can pre-configure as many SMS voting sessions as they like. Voting sessions on topics like “battle of the bands”, “favorite song”, and “best-dancer” can all be setup before the event takes place. Interactive Messaging Unlimited is currently being used by a variety of nightclubs, churches, and local businesses across the world to add fun text message components to their venues and events.



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Q. How can I find out if my phone works with IMU?

Please download IMU and try it out. 



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Q. Can I use Facebook with IMU?

Yes you can!

Register the phone with facebook for SMS updates.
Then IMU will automatically handle all incoming facebook messages.

You can read here to discover how to configure Facebook to send IMU messages.




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Q. Can I use Twitter with IMU?

Yes you can!

Register the phone with twitter for SMS updates.
Then IMU will automatically handle all incoming twitter messages.

You can read here to discover how to configure Twitter to send IMU messages.

 



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Q. Which phone can I use to communicate with IMU Essentials?

IMU works with any ETSI-compatible modem or phone. 

We recommend you to use the Modem Huawei E182E.  These can be purchased from Pangolin for US$75. (Contact us for more information)
 
In general, most GSM/GPRS or EDGE modem will work, such as modems made by Wavecom, Falcom, Multitech, Sierra, Huawei and Zoom Wireless.
 
In general, many GSM phones that can be connected to a PC and used as a modem will also work. However, the support for the ETSI standard on mobile phones varies with the manufacturer and model of the phone.
 
  • Pangolin has had great success with phones made by Sony/Ericsson
  • Pangolin has had very good success with phones made by Siemens
  • Pangolin has only had limited success with phones made by Motorola. Some of them work, and some do not.
  • Pangolin has had very little success with phones made by Nokia. Most will not work.
 
We recommend you try your mobile device with the demo version of IMU, which can be downloaded here. IMU has a built in communications setup wizard which will automatically setup your mobile phone or modem to work with IMU. If it does not work, please contact Pangolin, because we may be able to adjust the software to work with your mobile device.
 
Note that, at this time, IMU only supports modems and phones on the GSM standard, and not on CDMA. Within the USA, this generally means the AT&T and T-Mobile networks.

Note that most Huawei modems will also work with IMU, including the model E182 which we like very much. However, there is a class of Huawei modems (including model E303, E173 and E3231) which will not work, because these types of modems work like an internet appliance rather than a COM port.

 



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Essential Visuals


Q. Is Essential Visuals available for Mac

The Essential Visuals plug-in is written for Microsoft Windows platform, and makes use of Microsoft's latest DirectX technology. As such, this plug-in -- in and of itself -- will not run on the MAC version of Virtual DJ. However, all Pangolin software can run on MAC as long as you use Parallels, VM-Ware or Bootcamp.



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Q. Do I need to buy IMU Essentials to use the Essential Visuals plugin?

No. The Essential Visuals plug-in is free -- and can be used without IMU. It can be used to produce vertically scrolling messages, horizontally scrolling and non-scrolling text, pictures (including animated GIFs) and borders, so it is a useful plug-in even without Interactive Messaging Unlimited.



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Q. What file types are supported?

Essential Visuals allows users to incorporate pictures (GIF, JPG, BMP, or PNG), borders (which can be placed around those pictures and other visuals generated by Virtual DJ), bar graph displays, as well as scrolling and non- moving text in various forms. Essential Visuals also supports full alpha blending of all components, so you can overlay onto I-Video, or music video.

Exclusive to the Essential Visuals plug-in, Virtual DJ’s can now incorporate bitmap images (GIF, JPG, BMP, or PNG) into the scrolling text, similar to how the CNN logo is used in their news crawl.



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Q. Do I have to pay for updates?

Pangolin has been in business for more than 25 years, and over the course of that time, we have never charged for software updates. In fact, free updates isn't just a slogan with us, it's something we have demonstrated time and time again, and with product after product. So no, once you purchase a Pangolin product, you will never have to pay for a software update to that product.



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Buy at Pangolin


Q. Which payment methods are available?

We accept payment through Paypal. Paypal offers the payment possibility for Paypal accounts, Visa, Mastercard and American Express. However, if you use our online order form, we can also accept  wire transfer, Western Union or check.



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Q. Can I get a refund?

Pangolin offers several software products. Generally on the higher priced items, including our Lasershow Designer series of software, we offer a 90-day money-back guarantee. But on the lowest cost software products, such as the Essentials version of Interactive Messaging Unlimited as well as the Essential Visuals plug-in, a refund is not offered. However, demonstration versions of these products are available so you can try the product first, and then buy with confidence. And in any event, we would love to hear from you if you have a concern or suggestion of any kind.



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Q. Where can I find the terms and conditions?

You can find them here.



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Q. Does this item get shipped?

As mentioned above, Pangolin offers a variety of products. Some products include both hardware and software -- for example the Lasershow Designer series, or even the higher-end Advanced, and Pro versions of Interactive Messaging Unlimited, which include a GSM/GPRS modem, software installation CD, Tutorial DVD, and a users manual.

However, one of the ways in which we have kept the price low for the Essentials version of Interactive Messaging Unlimited as well as the Essential Visuals plug-in for Virtual DJ, is by offering these for immediate download from the internet. Thus, we do not need to package anything at our office or deliver it by FedEx.

 



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Q. How do I know if I have the latest version of the software and plugins?

Subscribe to our newsletter, then you will always be informed of the latest developments.
Click here to subscribe.



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Q. How long will it take to generate my unique license?

 Once we receive the license request email from you, we will manually generate the license file, and send it to you by reply email, along with instructions on how to activate the products that you purchased. Please allow up to 48 hours from the time you send the receive the license request, but we endeavor to fill these requests much more quickly.



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Q. How can I generate an license request code?

For IMU and the Essential Visuals plug-in, this is done by clicking on the BUY NOW menu.



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Q. I have paid through paypal and i did not receive any confirmation email with instructions how to continue from this point.

Please check your spam folder of your email account, if the confirmation email is not there, we ask you to wait an hour. As emails can be delaied due to international trafficing. If you have not received an email within that our, please contact us directly true the contact form on this page.



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Essential Media


Q. Which file types are supported in Essential Media?

The supported file types are: SWF, FLV, F4V, RM, WMV, AVI, ASF, CDG, MOV, MP4,M4V, MKV, VOB, TS, OGV, 3GP, and DIVX.

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Q. Do you have any good Flash file Resources?

 A good site to get some professional flash designs is



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Q. Which Flash version is required for the plugin?

The plugin works together with flash version 10.1 and up. if Flash is not installed, the plugin will give you a direct path to the activeX installer for the latest flash version.

 



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Q. I bought Essential Flash, can I upgrade?

Yes you can. Essential Media is a free upgrade for Essential Flash. If you bought Essental Flash in the past, you can download Essential Media.



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